Returns and Exchange Policy

Returns and Exchange Policy

At Irodori, we are committed to ensuring your satisfaction with every purchase. We understand that occasionally, situations may arise where you may need to return or exchange an item. We aim to make this process as fair and straightforward as possible for both you, our valued customer, and us.

1. Eligibility for Returns and Exchanges:

Contact must be made for items to be returned or exchanged within 3 days of the delivery date.
To be eligible for a return or exchange, items must be unused, in the same condition as received, and in their original packaging.
Personalized or custom-made items are not eligible for returns or exchanges unless they arrive damaged or defective.
Returns and exchanges are subject to inspection and approval by our team.

2. Return Process:

To initiate a return or exchange, please contact our customer service team at [email protected] within 3 days of receiving your order.
Provide your order number and a brief description of the reason for the return or exchange.
Our team will guide you through the return process and provide instructions on how to ship the item back to us.

3. Refunds and Exchanges:

Once your return is received and inspected, we will notify you of the approval or rejection of your refund or exchange – unless agreed to beforehand.
If approved, refunds will be issued to the original method of payment within 7 business days.
Exchanges will be processed promptly, and replacement items will be shipped to you at no additional cost.

4. Damaged or Defective Items:

In the unfortunate event that your item arrives damaged or defective, please contact us immediately upon receipt.
Provide clear photos of the damaged or defective item along with your order number.
We will work swiftly to resolve the issue by offering a replacement or issuing a refund.

5. Shipping Costs:

Customers are responsible for shipping costs associated with returns or exchanges, unless the item is damaged or defective upon arrival.
Original shipping costs are non-refundable.

6. Non-Returnable Items:

Certain items are non-returnable, including gift cards, clearance or sale items, and items marked as final sale.
Items purchased with a discount code are not eligible for exchange but remain for a refund if the product arrives damaged.

7. Fairness and Understanding:

We strive to handle all returns and exchanges with fairness, understanding, and respect.
We value your feedback and will use it to continuously improve our products and services.

By shopping with Irodori, you agree to abide by the terms of our Returns and Exchanges Policy outlined above.

If you have any questions or concerns regarding our policy, please don’t hesitate to contact us. We’re here to assist you every step of the way.