1. What Personal Information We Collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.
When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your:
- Name
- Billing Address
- Shipping Address
- Email Address
- Phone Number (optional, but helpful for shipping)
We refer to this information as “Order Information.”
2. How We Use Your Personal Information
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your order, arranging for shipping, and providing you with invoices and/or order confirmations).
Additionally, we use this Order Information to:
- Communicate with you.
- Screen our orders for potential risk or fraud.
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
3. Payment Processing
We do not directly collect or store your payment card details. When you make a purchase, your payment is processed by a third-party payment gateway, such as [e.g., Google, Stripe, etc.].
Your payment information (such as credit card numbers) is submitted directly to these payment processors, which are governed by their own privacy policies. We only receive information confirming whether the payment has been successfully made.
4. Customer Reviews
If you choose to leave a review for a product using our WooCommerce plugin (or other review system), the information you provide (such as your name, email address, and the content of your review) will be stored by us.
- Your name and the content of your review may be displayed publicly on our Site.
- Your email address will not be displayed publicly but may be used to verify your review or contact you about your feedback.
5. Sharing Your Personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above.
- Shipping & Logistics: We share your Name, Shipping Address, and Phone Number with NZ Post to fulfill and deliver your order.
- Service Providers: We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
- Analytics: We use Google Analytics to help us understand how our customers use the Site.
6. Your Rights
Under the New Zealand Privacy Act 2020, you have the right to request:
Correction: That we correct any information we hold about you that is inaccurate or out of date.
Access: A copy of the personal information we hold about you.
7. Data Retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
8. Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.